Archive | March 2011

T.J. Smelt Enterprises Network Design and Installation
NDE Scope of Work Document

This document is intended for use in the implementation of retail/wholesale business networks. The contents of this document are in support of and in accordance with current MediocrIT NDE specifications. This document is approved for internal use only and supersedes all others.
Included in this document are:

Design and Implementation Scope of Work
Customer’s Requirements
Bill of Materials
Floor Plans with Cable Layout
Projected Time Table for Completion
Network Logical Design
Security Procedures, suggested

It will be the responsibility of MediocrIT Inc. to provide updates and document maintenance in the event of changes to the MediocrIT NDE specification. It will be the responsibility of the site level team to manage the implementation of these designs into the space.
Any deviation from the NDE design package will constitute the need for a custom engineering design package. The creation of any custom engineering (non-NDE) designs and documentation will be the responsibility of the site team. MediocrIT will be responsible to act in the role of design reviewer for any proposed deviation from this NDE design. Any and all such changes will require proper change control documentation, review, and approval by the MediocrIT Inc. engineering team for technical and operational impact.

Table of Contents
Scope of Work 3
Customer’s Requirements 5
Customer’s Instructions 5
Bill of Materials 9
Suggested Security Procedures 10
Appendix A 14
Appendix B 20

Scope of Work # 15487968
Please review this information and ensure its accuracy. Any discrepancies should be reported to MediocrIT Inc. as soon as possible.
Contact Info:
Smelt Enterprises
T.J. Smelt Sr.
1162 Moreland Avenue Southeast
Atlanta, GA 30316

Phone: 414.555.5896 Fax: 414.555.2547
Email: management@smeltent.com

Current Inventory:
N/A
(Customer is installing entire system. No current equipment will be used as part of this network.)

Overview:
Current customer concerns are:
• Ensuring secure connections between areas of the building.
• Allowing for a 10% expansion in the near future.
• Ensuring that all locations have access to software needed for day to day operations.
Scope of Work Requested:
Smelt Enterprises has requested MediocrIT Inc. to install and configure a new Local Area Network (LAN), The LAN will consist of 3 floors in the current building. The three floors will consist of the first floor which is mainly the retail store and training, the second floor which is mainly the call center and all management and support staff for the company, and the third floor which is the warehouse and the network room.

The server will reside in the basement of the building. The servers will be a rack-mounted blade style Dell PowerEdge R610 and a Dell PowerEdge R610 for Server DFS replication. This server will be placed in the server room inside of cabinets.
There will be 86 workstations installed and configured on location. These workstations will have Windows Server 2008 Service Pack 2 and be networked via 10/100/1000 Ethernet, 802.11 b/g/n wireless networking, and 50/125 Fiber Optic cable. All workstations will be configured to log in to the server located in the server room. Five laptops were be purchased and issued to management from the IT department.
Dell 1135n laser printers will be installed in ten departments. All departments will have one with the exception of the warehouse and corporate security. The warehouse will have a special printer locally installed in the shipping and receiving area for shipping responsibilities.
Each location will be equipped with a Panasonic KX-T7720 phone. These phones will be at each computer location minus the 15 computers set aside for the warehouse use. The phones will operate on their own sub-network within the greater network of T.J. Smelt Enterprises.
Pelco’s SD4-B1 cameras will be installed in nine key locations and connected to the network. The server will use Pelco’s software that will allow anyone with proper access to watch the cameras from any workstation. This software will also be configured to push video feed to key stake holders within the company upon certain key events decided upon by corporate security and management.
MediocrIT will configure and install the 3 Cisco Routers and 3 Cisco Switches that will be used for the LAN connections.
MediocrIT will configure and install the 3 Cisco Routers and 3 Cisco Switches that will be used for the LAN connections. Each location will be wired for CAT 5e Unshielded Twisted Pair Ethernet and configured with a Brocade FastIron 10/100 Mbps 48 port Switches and 10/100/1000 Mbps Cisco 2911/K9 Routers.
MediocrIT will configure the Network to be a Windows TCP/IP based network addressed in the 186.32.0.1 – 186.32.0.62 (Call Center/Training), 186.32.0.65 – 182.32.0.126 (Retail/Internal), and the remaining two subnets will be used by the phones, with a subnet mask of 255.255.192.0. 802.3 and 802.11 standards will be the only protocols used in the installation of this network. All of the standards set down in ANSI/TIA 568 C and 569 B, where applicable, will be strictly adhered to for this installation.
The Microsoft Server will be configured with Active Directory, DHCP, DNS, email, firewall, e-commerce, print, and file servers.
All cables, panels, and network nodes will be colored-coded and labeled according to the ANSI/TIA-606-A standard.
The call center will have the phones running within its own networks through a Voice over Internet Protocol gateway configured into the network.
On each workstation Microsoft Office 2010, Microsoft One Note 2010, Live Meeting, and Microsoft Communicator installed for day to day productivity.
McAfee Antivirus Plus 2011 security suite will be installed for system security. To allow for updates all network and security software the network MUST have access to the internet. In the event that internet access is not available, the customer will be responsible for keeping the Anti-Virus definitions and security software up to date. All users will be assigned network accounts and Email boxes. Since the internet is going to be used, MediocrIT will additionally configure the Kismet/Wireshark packet sniffers, Nessus Vulnerability Scanner, and OSSEC for the Intrusion Detection and Protection System (IDPS) to protect the network from internet threats. In addition MediocrIT will install and configure Cisco’s Virtual Private Networking (VPN) service for access to network resources over the WAN for select users.
The server will be configured to automatically backup itself up every morning at 1:30am. These backups will be stored offsite over the Wide Area Network (WAN). Microsoft Office 2010 will be installed on each workstation with the default installation options.
MediocrIT will not install and configure the Point-Of-Sale software on all applicable computers. No other software will be installed or configured.
Upon the completion of this installation any support needed for the software installed can be handled by our phone support. The hours of operation and billing costs are listed below. MediocrIT will also provide a packet of suggested procedures for administration and security.
Customer Requirement’s

All assumptions MUST be correct to validate this scope of work. If anything listed below is inaccurate contact MediocrIT immediately. Any inaccuracies will result in increased labor.

The Server and workstations MUST be placed within 6 Foot of a 110volt grounded outlet.
The Server and workstations MUST be placed within 10 Feet of a Switch or CAT5e Network drop location.
The server MUST be placed in a secure, well ventilated area.
Internet access is REQUIRED for automatic Software Updates
Labor will be billed per man-hour plus travel.
Customer MUST be properly licensed for all software that will be installed.
The Customer is responsible for coordinating with the local loop provider and/or the ISP to ensure that T1 or greater connectivity is available between the offices BEFORE the install date.
Full time 24/7 network internet access is required to send and receive internet email. If the internet is not available, the customer will only be able to E-Mail within the WAN (Between offices).
The Switches, Routers, and Firewalls will need to be installed on a shelf, in the plenum, or mounted to the wall.
These devices must be placed within 4 feet of a grounded 110Volt outlet.
There is rack system or hardware quoted. All network electronics MUST be mounted on shelves, in the rack, or on the wall. Contact your sales rep if you are interested in any expansion of the hardware.
Procedures in regards to network access and security are the responsibility of the customer, T.J. Smelt Enterprises.
The customer is responsible for the installation and maintenance of Customer Relations Management (CRM) software.

Customer Instructions:
Please carefully review this document. The dispatched technician will ONLY be authorized to perform work that is specifically listed in the above scope of work. Any additional work will need to be scheduled as a future service call by executing a Change Order. The customer is responsible for having access to all software currently installed on their PC’s. Failure to have CDs or DVDs can significantly increase the time spent onsite and could make completing the service call impossible. The customer should have access to all required hardware prior to the install date. Any revisions to this Scope of Work must be recorded by execution of a Change Order.
Current MediocrIT Time and Material Labor Rates during business hours:
– Onsite Network Service (Labor-Network) $175.00/Hour
– Onsite System Repair work (Labor-Onsite) $150.00/Hour
– Depot Repair Rate (Labor-Depot) $120.00/Hour
– Network Phone Support (Labor-NetworkPhone)
(15Min Increments) $50.00/Hour
– Travel is billed one way at current rate.
– Overtime rates apply outside of business hours
– Business Hours are Monday-Friday 8:00am to 6:00pm (excluding holidays).

To accept this scope of work, please sign & date below where indicated. Fax the Scope of work document to (503) 555-8547 or by emailing a signed PDF copy to PM@mediorcitconsulting.com. To ensure quick response time, after faxing please call (503) 555-8795×888 and speak to the MediocrIT dispatcher. Reference the above scope of work number and ask to schedule a service call. At the completion of this scope of work you will be asked to sign as to its completion. No additional service call can begin until this scope of work is complete. Please keep original at your location. The onsite technician will pick it up. At the completion of the scope of work, a copy will be attached to your invoice.
By signing below you are agreeing to the terms and conditions listed in the scope of work above. No changes or additions to the scope of work will be accepted after the date that appears below. Additional work MUST be scheduled as a separate service call by executing a Change Order.
Please agree by signing below and faxing to (503) 555-8547 or by emailing a signed PDF copy to PM@mediorcitconsulting.com.

Floor Plans, Cable Runs, and Network Design: